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Frequently Asked Questions

Using a PureTree™ Pillow

     

    How do I adjust the PureTree™ natural shredded latex fill?

      PureTree would like to ensure you have enough natural latex fill, so our bed pillows ship fully-stuffed. The double zippered case designs allow customers to adjust the amount of PureTree™ natural latex fill to their personal loft preference. To remove fill, simply unzip both cases, take out the amount of fill as needed, collect the extra fill into a storage bag, and zip up both covers. If interested in more fill, please contact PureTree customer care.

       

        Would I be allergic to natural latex?

          Like some people are very allergic to peanuts, a small percentage of people could experience an allergic reaction to latex. People who are allergic to latex should not use or come close to contact with latex products.

             

            How do I clean my PureTree™ latex pillow?

              Latex pillows inhibit the growth of mold, fungus, and dust mites, so latex products don't need to be cleaned often. PureTree™ pillows are designed to be machine washable. Customers have the option to wash only the exterior case only or the entire pillow. If choose to wash the entire pillow, please make sure both inner and outer casings are both fully zipped before washing. We suggest to use a large garment bag for your pillow and wash in a HE washing machine in cold water setting and tumble dry low.

               

              Warranty

                 

                How long does the warranty last?

                  PureTree stands by their high quality materials, products, and workmanship. PureTree honors a 3-year limited warranty on any workmanship and material defects. Please contact customer care at Concierge@PureTree.com to claim a warranty.

                   

                   

                  Shipping & Returns

                     

                      What is your return policy?

                        PureTree honors a 30 day hassle free return policy. If for any reason you like to return the product during the trial period, please contact customer care at Concierge@PureTreePillow.com.

                         

                        For any other questions not addressed above, please contact us at Concierge@PureTreePillow.com or click the Contact Us link.